We aim to make Status List as easy to use as possible. But, I’m sure you still have questions. This is a manual of common questions and step by step solutions. If you aren’t able to find what you’re looking for, feel free to send us an email at email@example.com.
How to Adjust Response Time Threshold
Response time threshold tells StatusList how long an endpoint can take. If the service doesn’t respond within the time frame, we let you know. You might find you’re getting too many alerts, especially when you have an inconsistent service. In that case, you may want to increase the Response Time Threshold to something more reasonable for your service. (or maybe fix some performance issues)
You can customize this in the edit monitor screen. Head over to your Dashboard, click the pencil beside the monitor and adjust the Response Time Threshold.
Too Many Notifications
No one wants to get an inbox full of alerts for incidents that aren’t actually incidents. You might find you’re getting more notifications than you expected. In this case, usually your Response Time Threshold is too aggressive. You’ll want to adjust that in the dashboard under monitor settings (how to)
If you’re still having trouble, please reach out to firstname.lastname@example.org.